MEDI-BLISS

Regular foot care client (rebooking every 4-8 weeks) receive discounted treatments as per the Tiered Pricing structure. This means as your needs vary, so will your appointment fee.

Should you prefer not to book regular appointments, you will always be charged the same fixed fee, regardless of treatment received.

All treatment must be paid for in full at the end of each appointment.

Additional treatments, or retail items purchased during your appointment, must also be paid for in full on the day.

Treatments & purchases can be paid for by cash, Visa, MasterCard, American Express, ApplePay or GooglePay. 

Bank transfer is also accepted.

Life can be unpredictable and circumstances change however, please note the following:

 RESCHEDULING FEES

•  IF YOU REQUEST TO RESCHEDULE THE DAY BEFORE YOUR APPOINTMENT - You will be charged a £10 late notification fee, payable on the day of your new appointment
• IF YOU REQUEST TO RESCHEDULE ON THE DAY OF YOUR APPOINTMENT - You will be charged a £20 late notification fee, payable on the day of your new appointment

CANCELLATION FEES

• IF YOU CANCEL THE DAY BEFORE YOUR APPOINTMENT - You will be charged a £20 cancellation fee
• IF YOU CANCEL ON THE DAY OF YOUR APPOINTMENT - You will be charged the full amount of your cancelled appointment 

In response to a Cancellation; a text message will be sent to your mobile phone containing a secure online card payment link. If this payment link remains unpaid after 7 days, any future appointments will need to be paid for in advance and will be nonrefundable.

SEVERE WEATHER

In the event of severe weather the following applies:

Severe weather WARNINGS are not always followed by the predicted severe weather; and a lot can change in 2 days. Therefore, the standard 48hr appointment reminders will still be issued and with reference to the late-cancellation policy; however …

ON THE DAY of your appointment, if driving conditions are indeed unsafe, you will receive a message offering the opportunity to reschedule with NO late-cancellation fee.

On the flipside of the above cancellation policies there may be occasions when it is not possible to honour your appointment. Rest assured every effort will be made to notify you as soon as possible. To compensate you for any inconvenience caused, the following will be offered:

• IF YOU RECIEVE A RESCHEDULING NOTIFCATION THE DAY BEFORE YOUR APPOINTMENT - You will be offered the next available appointment, with £10 off the treatment price

• IF YOU RECEIVE A RESCHEDULING NOTIFICATION ON THE DAY OF YOUR APPOINTMENT - You will be offered the next available appointment, with either £20 off the treatment price, or 2 complimentary full size products

If you are unable to reschedule your appointment, you will receive the relevant discount as a credit note

If you arrive late for your appointment, you will be charged the FULL AMOUNT despite your treatment being shortened, or having certain aspects omitted altogether

MISSED APPOINTMENT FEES

• IF YOU CONTACT THE CLINIC TO RESCHEDULE ( WITHIN 24HRS OF YOUR MISSED APPOINTMENT ) - You will only be charged £20 - payable on the day of your new appointment
• IF YOU CHOOSE NOT TO RESCHEDULE - You will be charged the full amount of your missed appointment - to be paid online via a card payment link sent to your mobile phone. If this payment remains unpaid after 7 days, any future appointments will need to be paid for in advance, and will be nonrefundable.

To enable continuity of care, selected treatment costs will increase periodically.

In the event of any price increase you will be given advance notice prior to the new charges taking effect.

These changes will occur due to; increased operation/maintenance costs, increased/product costs or enhancements to treatments to provide you with better care and added value.

Clients under the age of 18 must be accompanied at all times by a parent/guardian and consent must be provided before treatment can be administered

Children accompanying an adult client must be aged 12 or over.

Before any treatment is carried out, you are required to complete a medical history form and provide accurate, up-to-date information about your health, medication, and relevant medical conditions. This information enables your practitioner to deliver safe and appropriate care.

You must inform the clinic of any changes to your medical history prior to future appointments.

By attending an appointment, you are providing informed consent to treatment and acknowledging that the practitioner has explained the nature, purpose, and any potential risks associated with the procedure.

If the practitioner believes a condition falls outside the scope of practice of a Foot Health Practitioner, you will be referred to an appropriate healthcare professional.

Medi-Bliss complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal information collected during consultations, including medical and contact details, is used solely for the purpose of providing foot health care and maintaining accurate treatment records.

All records are stored securely, either electronically or in paper form, and are retained in line with legal and professional requirements. Information will not be shared with any third party without the client’s consent, except where required by law.

You have the right to access, correct, or request deletion of your personal data. For more details, please refer to our Privacy Policy or contact the clinic directly.

Medi-Bliss maintains high standards of hygiene and infection control in accordance with professional and health authority guidelines. All instruments are sterilised between clients, and single-use items are disposed of safely after each treatment.

You are asked to attend appointments with clean feet and to inform the clinic if you have any contagious infections, wounds, or conditions that could pose a risk to others or affect treatment.

The practitioner reserves the right to postpone or refuse treatment if doing so is considered unsafe for either party.

Medi-Bliss reserves the right to decline or discontinue treatment if:

• A client presents with a condition that requires referral to an alternative medical professional or podiatrist.
• A client demonstrates inappropriate or abusive behaviour.
• Payment is not made as agreed.

In such cases, the practitioner will explain the reason for refusal and, where appropriate, offer guidance on alternative care options.

All care is provided by a qualified Foot Health Practitioner who adheres to recognised professional standards.

While every effort is made to ensure safe and effective treatment, Medi-Bliss cannot be held responsible for any unforeseen reactions, complications, or outcomes unless caused by proven negligence.

Treatment results may vary depending on individual circumstances and ongoing foot care and personal hygiene is yourresponsibility.

Medi-Bliss aims to provide the highest standard of professional foot health care at all times. However, if you are dissatisfied with any aspect of the service received, you are encouraged to raise your concern as soon as possible so that it can be addressed promptly and fairly.

Complaints should be made in writing to the clinic via email or post, including your full name, contact details, and details of the concern. A written acknowledgement will be sent within 7 working days of receipt, and the matter will be investigated and responded to within 14–21 days wherever possible.

If you remain dissatisfied after receiving the clinic’s response, you may refer the matter to the practitioner’s professional association (C.F.H.) for further review.

C.F.H. details available on request.

All complaints are handled confidentially and recorded in accordance with data protection laws.

Medi-Bliss reserves the right to amend these Terms and Conditions from time to time. Any updates will take effect immediately when published on this website or displayed within the clinic premises.

You are encouraged to review these Terms and Conditions periodically to remain informed about any changes. The version in effect at the time of booking will apply to that appointment.

Booking an appointment confirms that you agree to all the above policies